2006 JD Power Initial Quality Study (IQS)

[conan]

J.D. Power and Associates Reports:

Redesigned Initial Quality Study Shows That Vehicle Design Plays as Critical a Role in Consumer Perceptions of Quality as Defects and Malfunctions

Lexus and Toyota Together Capture 11 of 19 Initial Quality Model Awards

WESTLAKE VILLAGE, Calif.: 7 June 2006 — The way in which technology is integrated into new-vehicle design, particularly interior features and controls, is considered by consumers to be as important to quality as are defects and malfunctions, according to the J.D. Power and Associates 2006 Initial Quality StudySM (IQS) released today. The study is in its 20th year.

The Initial Quality Study, which serves as the industry benchmark for new-vehicle quality measured at 90 days of ownership, has been completely redesigned for 2006 to capture problems experienced by owners in two distinct categories—quality of design and quality of production (defects and malfunctions).

“New vehicles today are often packed with new technologies that unfortunately can be complicated and frustrating for the average consumer when their integration is not well executed,” said Joe Ivers, executive director of quality and customer satisfaction research for J.D. Power and Associates. “In the eyes of consumers, design flaws can have as much of an impact on their perceptions of quality as can a defect. Yet, many manufacturers have tended to address quality solely on the plant floor without considering design factors.”

Based on both design quality and production quality considerations, the study finds that automakers can vary widely in their performance on these two components. Brands with the fewest defects and malfunctions include BMW, Chrysler, Hyundai, Lexus, Porsche and Toyota. Brands with the fewest design problems include GMC, Hyundai, Jaguar, Lexus, Nissan and Porsche.

“Without considering both quality factors, one might fail to recognize vehicles that are, in fact, excellent in certain ways,” said Ivers. “For example, BMW vehicles have among the fewest defects and malfunctions, along with Toyota. But BMW approaches controls and displays in a way that creates some problems for customers, leading to more design-related problems overall than Toyota incurs. Automakers differ significantly in how they define quality and what parts of the organization they hold accountable for it. Clearing both critical quality hurdles is an accomplishment experienced by only a limited number of brands.”

2006 IQS Ranking Highlights

Lexus and Toyota models continue to dominate initial quality rankings, capturing 11 out of 19 segment awards in 2006. Lexus models rank highest in every segment in which they compete. In addition, the LS 430 ties the Porsche Cayman for having the fewest quality problems in the industry. Other top-ranking Lexus models include: IS 250/IS 350, ES 330, SC 430, GX 470 and LX 470.

Toyota remains a quality benchmark, capturing five model-level awards—for the Corolla, Solara, Camry, Highlander and Sequoia —more than any other non-luxury brand.

Porsche and Lexus lead the luxury brands, while Hyundai, Toyota and Honda set the pace among non-luxury brands. Averaging just 91 problems per 100 (PP100) vehicles, Porsche tops the overall nameplate rankings. Porsche’s success can be partly attributed to the all-new Cayman, which tops the compact premium sporty car segment. Porsche is followed in the rankings by Lexus, Hyundai, Toyota and Jaguar, respectively.

Hyundai ranks among the top three nameplates in the study for the first time in the history of IQS. Highlights include a top ranking for the Hyundai Tucson in the compact multi-activity vehicle (MAV) segment, and top-three segment performances for the redesigned Sonata and all-new Azera, as well as the Elantra and Tiburon.

Honda also maintains its position as a quality leader. Although Honda does not receive any awards outright, five Honda models rank among the top three of their respective segments.

Other nameplates receiving model awards in 2006 include Chevrolet, Chrysler, Ford, Kia, Mazda, Pontiac and Suzuki.

Assembly Plant Awards

Toyota receives a total of four assembly plant quality awards for producing vehicles yielding the fewest defects, including the Platinum Plant Quality Award for its Iwate, Japan, plant, producer of the Lexus ES 330. The Iwate plant averages just 32 PP100. Plant awards are based solely on scores for defects.

Among North and South American plants, the General Motors Oshawa #2 plant in Ontario, Canada, which produces the Buick LaCrosse and Pontiac Grand Prix, receives the Gold Plant Quality Award for a second consecutive year. Toyota’s Georgetown, Ky., plant, which produces the Avalon, Camry and Solara Coupe/Convertible, and DaimlerChrysler’s Windsor, Ontario, Canada plant, which produces the Pacifica, Town & Country, Caravan and Grand Caravan, tie for the Silver Plant Quality Award.

In the Asia Pacific region, Toyota’s Higashi-Fuji, Japan, plant, which produces the Lexus SC 430, receives the Silver Plant Quality Award. Toyota’s Kyushu, Japan, plant, which produces the Lexus IS 250/IS 350, Lexus RX 330/400h and Toyota Highlander/Highlander Hybrid, and American Honda’s Saitama, Japan, plant, which produces the Acura RL, Acura TSX and Honda CR-V, tie for the Bronze Plant Quality Award.

Magna Steyr, the Graz, Austria, plant that assembles under contract for traditional manufacturers, receives the Gold Plant Quality Award for Europe. Magna Steyr produces the BMW X3, Mercedes-Benz E-Class/Wagon and the Saab 9-3 Convertible. BMW’s Dingolfing, Germany, plant, which produces the BMW 5, 6 and 7 Series, receives the Silver Plant Quality Award, and Porsche’s Valmet, Finland, plant, which produces the Cayman and Boxster, receives the Bronze Plant Quality Award.

The 2006 Initial Quality Study is based on responses from 63,607 purchasers and lessees of new 2006 model-year cars and trucks surveyed after 90 days of ownership. The redesigned IQS is based on a new 217-question battery—up from 135 in previous years—to provide manufacturers with richer information to improve problem determination and drive product improvement. The study also groups models in a revised J.D. Power and Associates vehicle segmentation list.

The 2006 study has been redesigned for the first time since 1998. Improvements to the study include:

* An enhanced questionnaire for owners to aid in identification of both defect and design problems
* Expanded coverage of new technologies
* Additional details about the problems reported to help OEMs better identify how to address them

For more detailed findings on new-vehicle quality performance as well as model photos and specs, visit the J.D. Power Consumer Center. http://www.jdpower.com

[skullkid]

di luar south/north America toyota 80%diwakili ama lexus dalam menerima penghargaan ini..hehehe..

di asia pasifik juga lexus ya,kabnyakan..hehe..di indo dealer lexus yang official sdah ada belom ya? ada yang tau?

[Sithlord]

Wah ! Hyundai sudah lebih hebat dari Toyota ?

Kadang saya juga binggung lihat hasil survey ginian.

Kalau Toyota, memang dari dulu I tau di luar negeri bagus mutunya, tapi kok di Indonesia ada aja kasus, especially in their lower end models.

And my Hyundai Santa Fe bikin kepala saya pusing ! Mobilnya bisa mati mesin sendiri, compressor AC sudah rusak saat usia masih cuman 2 tahun.

Maybe I should sell my Nissan and go back to Hyundai ..... Even though Hyundai Motor's boss/CEO Chung Mong Khoo sekarang lagi di penjara kalau ngak salah soalnya tertangkap kena kasus political / money inappropriate behaviour.

Well, at least for me, survey ginian meskipun kasih indikasi performa pabrik masing masing di negara besar seperti USA.

Tapi kalau di Indonesia, bisa beda lo. Soalnya kadang pabrik tertentu di USA sajikan 100% kemampuan mereka, tapi di Indonesia belum tentu.

Contoh, di survey itu, Toyota di atas Nissan (conan, ini sebenarnya tujuan lu kan), TAPI kok di Indonesia Nissan saya ngak pernah masalah, malah initial SUV quality survey, di kerjakan JD Power juga, menunjukan X-Trail no.1 di atas CRV dan Fortuner ?

Pula, Hyundai di survey atas di atas Toyota, tapi pengalaman banyak orang Indonesia kok terbalik ? Coba bukan saya anti-Korea (cewek mereka cantik lo dan lagu sinetron mereka enak, Samsung juga terkenal), tapi kok mobil Korea imagenya di Indo belum pulih ?

So, how should I regard this kind of data ? Like I said, should I sell my Nissan and go buy a Hyundai ? Or go buy an Innova ?

Kalau saya bilang, TETAP balik ke lapanggan masing masing. Bisa saja Toyota di USA paling hebat, bisa saja Hyundai di USA juga SUDAH lebih hebat dari Toyota.

TAPI di Indonesia, tinggal lihat sendiri, merek mana saja yang paling dikit problemnya.

That is why dari dulu saya sering bilang, Toyota itu sebenernya PINTAR, tapi di Indonesia sifatnya beda ama di USA dan Jepang.

Coba, kalau mobil macam Avanza, Innova, dengan feature / harga segitu, plus problem yang mereka ada di jual di USA. Mungkinkah rating mereka bisa tinggi di JD Power survey ?

That is why saya selalu pikir itu Toyota seperti anak pintar. Di Indonesia dia sebenernya mampu ciptakan angka A seperti di USA, tapi di Indonesia dia TIDAK MAU, soalnya dia tau di Indonesia orang sini cuman sering peduli harga, urusan lain ngak tau, jadi dia kasih angka B. Atau C. Supaya bisa jadi raja, dapat omzet super besar di sini.


I sebenernya ngak benci Toyota as a WHOLE, ngapain ? mereka bukan musuh keluarga saya kok. Cuman as an automotive consumer and critic, my finger is pointed especially at them in Indonesia, my main message to them here is " Come on ! U can do BETTER than THAT ! "


Dan cilakanya, takutnya orang sering baca survey ginian dari luar negeri, lihat Toyota hebat di luar negeri (memang), dan pikir, Wah ! Boleh tuh Toyota. Yuk kita beli Avanza besok.

Actually kalau saya bilang jika Toyota sifatnya di Indonesia seperti di luar negeri, mereka seharusnya mobil paling murah yang di jual di Indo adalah Yaris. Sampai situ saja.

A car like the Avanza, should NEVER be sold, tidak boleh di jual di Indonesia. Why ? Soalnya mobil seperti ini yang harga miring, safety enol, untuk ngangkut 7 orang lagi, mesin kecil untuk 7 orang juga, mana mungkin mereka berani jual di pasar mapan lain ?

Sebenernya Toyota itu seperti ICI, pabrik cat besar dan terkenal itu. Di negara asal dia, dan di pasar lain yang besar, dia jual cat bagus.

Tapi di Indonesia, dia ada keluar seri super murah yang mudah rontok itu. Apakah ini bukan semacam " trick " untuk dapat laba besar ? Apakah cat super murah tapi mutu rendah ini mereka berani jual di negara lain yang peraturannya lebih ketat ?

Mirip deh Toyota ama ICI. Pintar, tapi di pasar tertentu beda sifatnya ama di pasar lain. Itu saja.

[uch]

Gile...! Hebat Toyota..! Salut Hyundai..!

Mercy dan BMW urutan berapa tuh...??

Cara penilaiannya seperti apa ya..? Survey nya objective (sample kasus pada mobil) atau subjective (nanya2 pelanggan)..? Kalo cara2 nya nanya2 pelanggan, hasilnya kemungkinan besar akan bias. Kalo (misalnya) gw beli mobil seharga Rp 3 milyar, cacat sekecil apapun akan bikin gw kuciwa. Beda ama gw beli Rp 30 jt. Walau kelebihannya cuman seupil, akan gw sebut2 ke orang. Di sisi lain, kekurangannya akan gw terima dgn lapang dada. he..he..he. Gitulah namanya jg perasaan.

At least, kayaknya survey ginian akan bikin Mercy, BMW etc nggak sembarangan nyebut harga.

[Sithlord]

Terus itu dia, survey ginian kan bukan JD Power inspeksi mobil konsumen. Konsumen di tanya, di suruh isi formulir misalnya. Mana mungkin JD Power bisa inspeksi mobil orang begitu saja, siapa yang mau ?

Nah, itu dia, ada saja orang jujur, ada juga yang mobilnya ada problem, tapi dia takut kalau sebar beritanya, nanti resale valuenya turun. etc. Jadi dia ngak mau ngaku sesungguhnya.

Jadi like I said, kalau saya lebih patokan ke surat pelanggan saat complain ke media masa, seperti Kompas, soalnya orang tulis surat ke Kompas itu bukan hanya saja sudah parah kasusnya, tapi dia ngak mungkin asbun, asal ngomong. Sudah pasti the truth.

Betul ngak ? Seperti ada suami istri di luar belaga rukun, demi nutupi situasi mereka, tapi di rumah sudah sering ribut, pisah ranjang.

[DigitALL]

Wah mumet deh Initial Quality Study kaya ginian ... lagian itu kan di Amerika. Pasit beda lah dengan di Indonesia ! Jelas donk, biasanya juga di brosur2 mobil suka ditulis kecil2 di pojok bawah "Spesification may vary by country". Nah loh spek aja udah beda, udah pasti hasil study juga bakal beda ! Mana yg satu di Amrik dan kita tinggal di Indo coba ?! Udah pasti beda lah ... Jadi jelas2 ngga bisa dijadikan patokan untuk menentukan mobil ini kualitasnya lebih bagus dari mobil itu !

Tapi ... / But ... harus ada yang ditambahin tuh di pojok bawah setiap brosur yaitu "Spesification & Quality may vary by country. " Nahhhhh ini baru cocok ! Gw jamin Mr. Sith setuju dgn gw

[frontier]

Mustinya = "Specifications, Quality and Safety Features may vary by countries".....

[DigitALL]

Mustinya = "Specifications, Quality and Safety Features may vary by countries".....

Hahaha ... I agree with u Mr.frontier.