J.D. Power Asia Pacific 2005 Indonesia Initial Quality Study

[Sithlord]

Sesudah lihat thread JD Power di USA, sekarang lihat hasilnya di Indonesia. Kenapa tahun 2005 ? Soalnya tahun 2006 saya ngak ketemu, mungkin belum di kerjakan.

http://www.jdpa.com/news/releases/press ... ID=2005238


J.D. Power Asia Pacific Reports:
New-Vehicle Initial Quality Improves in Indonesia


Suzuki Aerio, Isuzu Panther, Nissan X-Trail and Toyota Kijang Innova Rank Highest in Initial Quality in Their Respective Vehicle Segments


SINGAPORE: 1 December 2005 — Initial quality of new vehicles in Indonesia stands at 154 problems per 100 vehicles (PP100) in 2005, according to the J.D. Power Asia Pacific 2005 Indonesia Initial Quality StudySM (IQS) released today. This is a marginal improvement of 7 PP100 over 2004.

The study, now in its third year, measures new-vehicle quality in the first two to six months of ownership. The study focuses on 135 problem symptoms affecting quality across nine IQS problem categories: ride, handling and braking; features and controls; seats; heating, ventilation and cooling (HVAC); sound system; vehicle exterior; vehicle interior; transmission; and engine.

The composition of problems in Indonesia has remained fairly stable over the past three years. Ride, handling and braking and engine continue to be the top two problem categories, together contributing to more than one-third (36%) of all problems reported by new-vehicle owners. Excessive fuel consumption and difficulty in operating the manual transmission remain the top two problem symptoms experienced.

Suzuki Aerio ranks highest in initial quality in the entry midsize segment with an IQS score of 115 PP100. Improvements in the vehicle interior; engine; HVAC; vehicle exterior; transmission; and ride, handling and braking problem categories contribute toward an overall improvement of 30 PP100 since 2004. Toyota Vios follows in the segment rankings with a score of 139 PP100.

Isuzu Panther leads the entry SUV segment with 138 PP100, performing particularly well in five problem categories: ride, handling and braking; HVAC; sound system; transmission; and engine. Mitsubishi Kuda (146 PP100) follows with the fewest problems reported in the segment for features and controls; vehicle exterior; and vehicle interior.

Nissan X-Trail tops the SUV segment for a second consecutive year, recording a score of 101 PP100—the fewest number of problems of any model in the study. Nissan X-Trail improves by 16 PP100 since 2004, and leads the segment in ride, handling and braking; features and controls; transmission; sound system; vehicle exterior; and vehicle interior. Honda CR-V (115 PP100) follows the X-Trail in the segment rankings.

In the newly created MPV segment, Toyota Kijang Innova debuts by leading the segment with a score 131 PP100. It is the only model to secure above segment-average scores, turning in the best scores in this segment on features and controls; transmission; seats; and ride, handling and braking categories.

The study also finds a correlation between vehicle quality and customer satisfaction with the overall ownership experience as well as with future advocacy intentions. The proportion of customers who say they are "pleased" or "delighted" (rating it an 8 to 10 on a 10-point scale) with their overall ownership experience is more than twice as high when no problems are encountered compared to owners who experienced three or more problems.

"Fewer problems experienced contribute toward a more favorable ownership experience and this, in turn, translates to higher loyalty and advocacy intentions," said Rajeev Nair, country manager at J.D. Power Asia Pacific. "While one in three customers (33%) who do not experience any problems with their vehicle’s quality say they would ‘definitely’ recommend the model to a friend or a relative, this drops to fewer than one in eight (13%) among customers who experience three problems or more."

The 2005 Indonesia IQS is based on evaluations of 2,378 new-vehicle owners representing 13 makes and 42 models, and includes owners who purchased their vehicles between December 2004 and June 2005.


Nah, di USA, Hyundai lebih bagus dari Toyota, dan Suzuki, Mitsubishi, Isuzu lumayan rendah.

Tapi kok di Indonesia, malah Suzuki, Mitsubishi, Isuzu, Nissan lumayan tinggi rangkingnya ? Malah Avanza dan Taruna (Daihatsu kan milik Toyota juga) banyak masalah. Dan mobil Korea ke mana di survey Indonesia ini ?

Juga survey ginian biasanya interview orang yang pakai model volume besar. Tipe yang volumenya ngak gitu besar biasanya ngak tercover. Jadi ngak ketahuan tipe tertentu.

So yang bilang I mau cari gara gara, sentimen, terserah. I cuman mau tunjukan, hasil di luar negeri tidak boleh di jadikan pedoman untuk pilih mobil di Indo. Rugi sendiri nanti ! Beda !

Pula meskipun jumlah survey di Indo orang yang di interview lebih sedikit banding di US, tapi jangan lupa, pasar Indo tiap tahun cuman 400,000-500,000. Di USA pasar situ tiap tahun 17 juta !

Pula dua survey ini, di US, maupun di Indo, juga namanya cuman INITIAL, artinya mutu awalnya saat mobil masih muda. Kalau sudah 3-5 tahun, bisa berobah lagi kasusnya.

So my advice ? Boleh lihat hasil surveynya, tapi mau pilih mobil di Indo, paling penting itu lihat laporan di masa media, baca keluhan orang di Kompas, baca SM, etc. Baru bisa pilih mobil.

Jangan seperti orang beli cat ICI yang super murah itu yang dalam berapa bulan sudah rontok, because " Kan ICI merek ngetop ! "

Benar, ICI memang ngetop, tapi cat tipe MANA yang ngetop. Ngak SEMUA model mereka itu layak di beli ! Jangan tertipu !

[Sithlord]

Yang ini lebih jelas, I resize lagi...

[Sithlord]

Masih buram, coba 400x400...


Untuk orang yang benar cinta Toyota, mau Toyota benar dapat A di Indonesia, justru sekarang belum saatnya puji mereka sampai mereka di luar negeri saja di assosiasikan di Indo. Justru mereka seperti anak kecil pintar dapat B, harus di strap, di ngomelin, baru nanti mereka akan keluar BAKAT aslinya di masa depan.


Justru kalau seperti dulu,seluruh orang Indo deman nyanyi " kijang tiada duanya ", kalau bukan sainggan dari Nissan dan ATPM lain, percaya saya, hari ini Toyota pasti masih jual kapsul dengan mesin 1970s, boros, safety nihil, di tahun 2006 !


Coba, anak anda jika pintar, tapi ogah, dapat B atau C terus di sekolah, apakah anda ngak mau critic, ngak mau hukum dia, biarin saja dia dapat B atau C terus ? Bilang ke semua orang " Anak ku tiada duanya, anakku paling rajin dan pintar ? " Tentu tidak.

[Sithlord]

Oh iya, pasti ada orang yang teriak, kan Toyota di Indo paling besar sekarang. Bukankah sudah dapat A ?

Ya tergantung definisi A anda apa. Kalau saya, A itu bukan volume, tapi A itu victory for the Indonesian people.

A itu adalah mobil harga wajar, safety feature memadai, bahan wajar, ngak nyolong, maksa, sampai sudah tahap membahayakan konsumen. Itu baru A.

Kalau cuman definisi volume doang, misalnya nanti AUV tanpa safety feature sama sekali, plat setipis kaleng sardin, mesin Terrano, terus harganya cuman misalnya 140-150 juta, seperti Innova E.

Tapi can I give Nissan an A for that ? Of course not ! Kita orang Indonesia akan jadi the losers jika begitu.